Open Internet Policy

Professional Value Internet Services, LLC. Open Internet Transparency Statement

Effective as of January 1, 2024

Professional Value Internet Services, LLC. (“ProValue.Net,” “we,” “our,” or “us”) is committed to an excellent user experience. Therefore, we support the following free and open internet principles:

  • Transparency
  • NO Blocking of Internet content, subject to reasonable network management as described below
  • NO Throttling of Internet content, subject to reasonable network management as described below
  • NO Unreasonable Discrimination
  • NO Paid Prioritization of Internet content
  • Freedom of Customers to access lawful content
  • Freedom of Customers to use non-harmful applications of their choice
  • Freedom of Customers to attach non-harmful personal and third-party devices

This Open Internet Transparency Policy sets forth certain information regarding the policies and practices of ProValue.Net and how we manage our network for broadband internet access service (the “ProValue.Net Network”). This Open Internet Policy is a supplement to and is incorporated by reference in our Master Service Agreement, which also incorporates the Acceptable Use Policy (“AUP”), Privacy Policy, and DMCA Notice to Copyright Holders Regarding Alleged Infringement, ProValue.Net Confirmation of Sale and Service Level Agreements (collectively, “Service Agreements”) (available at: https://provalue.net/). In the event of any inconsistency between this Open Internet Transparency Statement and the Service Agreements, this Open Internet Transparency Statement shall control

ProValue.Net not only offers internet and Voice Over Internet Protocol (“VoIP”) services, but offers customized professional services as well. Customized Professional Services offered by ProValue.Net include residential and small business network installation, wireless point-to-point network installation, and ethernet or fiber cable installation. ProValue.Net’s customized Professional Services are designed specifically for residential, commercial and other industry-specific customers, and therefore are not covered by this Open Internet Transparency Statement because such services are not mass market retail services. Regardless, ProValue.Net still abides by the general Net Neutrality principles mentioned above

ProValue.Net offers primarily fixed wireless internet service and fiber-optic internet service (the “Service” or “Services”). Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the Service, including but not limited to foliage, line-of-sight obstructions, the distance between a Customer’s premises and the transmission point, as well as the Customer’s connection of multiple devices to the ProValue.Net Network. Although we have engineered the ProValue.Net Network to provide consistent high-speed data services, some network management for these scenarios is required, because very heavy data usage by even a few customers at times and places of competing network demands can affect the performance for all Customers.


  1. NETWORK MANAGEMENT PRACTICES

    1. Blocking: Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a Customer from lawful content

    2. Throttling: Other than reasonable network management practices disclosed below, we do not throttle or otherwise degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

    3. Affiliated Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with ProValue.Net.

    4. Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

    5. Congestion Management: Our Service is provided on a “best efforts” basis and our congestion management practices are in place to ensure that all Customers experience high-quality service under varying usage periods. Our typical frequency of congestion is estimated at less than 1%. Customers select how much high-speed data they receive under a designated Service plan; the specific Service plan is set forth in the Installation Agreement. In a manner consistent with our Service Agreement and Privacy Policy, we may monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance the ProValue.Net Network. To help manage traffic on the ProValue.Net Network, during times of high demand, we may allocate available bandwidth among Customers on an equal basis, by account level. In addition, we may prioritize certain applications, such as public safety and voice, over other traffic types

      1. We may monitor traffic for our own internal purposes, including but not limited to [billing, internal metrics, and first-party marketing purposes as permitted by law]
      2. We may also monitor traffic information through deep packet inspection (“DPI”), which is a type of filtering that examines the data and/or header part of Internet traffic for viruses, spam, intrusions, or protocol non-compliance that may harm the ProValue.Net Network. We may also monitor traffic to determine the routing of Internet traffic; for internal statistical and performance purposes; for lawful intercept capabilities, and/or enforcement of our Service Agreement. We do not use DPI to conduct data mining for targeted marketing or advertising, nor for anti-competitive purposes. [We do not share any traffic information with unaffiliated third parties for non-network management purposes without your consent.
      3. If we determine, in our sole and reasonable discretion, that the manner in which a Customer is using the Service negatively impacts other Customers or the operations of the ProValue.Net Network, we reserve the right to apply additional congestion management techniques.

    6. Application-Specific Behavior: Subject to the qualification that ProValue.Net may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, ProValue.Net generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports or protocols that we determine, in our sole and reasonable discretion, may expose the ProValue.Net Network to potential legal liability, harm the ProValue.Net Network or otherwise interfere with or impair the experience of other Customers on the ProValue.Net Network. The ProValue.Net Network may also not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software

    7. Device Attachment Rules: Generally, you do not need approval to connect a third-party Internet-abled device to the ProValue.Net Network. ProValue.Net does not limit the types of devices that can be connected to the ProValue.Net Network, provided they are used for lawful purposes and do not harm the ProValue.Net Network, violate our Service Agreements, or harm other users of the ProValue.Net Network. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to the ProValue.Net Network negatively impacts other users or the ProValue.Net Network, or may expose us to potential legal liability, we reserve the right to limit or restrict Customers’ ability to connect such type of device to the ProValue.Net Network. If you need technical support services to assist you in the installation and configuration of third-party devices, please contact that device manufacturer or [call ProValue.Net Technical Support at (405) 624-6000 ext. 3 (https://provalue.net/contact/). Depending on your level of Service and your Installation Agreement, there may be an additional monthly fee for IT support services.
    8. Security: We have taken reasonable physical, technical and administrative safeguards to protect the integrity and operations of the ProValue.Net Network. We monitor the ProValue.Net Network for security threats and may prohibit certain activity on the ProValue.Net Network that we may deem, in our sole and reasonable discretion, poses a potential risk to the ProValue.Net Network or to other Customers. Triggering conditions include but are not limited to denial of service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent. If we notice excessive Customer connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of the ProValue.Net Network or use by other Customers, we will attempt to notify the Customer to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any Customer traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the ProValue.Net Network or to other Customers, or may expose us to potential legal liability

  2. PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS

    Specific Service fees and rates for an individual Customer is set forth in the Customer’s Installation Agreement. Various information is also publicized on the ProValue.Net Website: https://provalue.net/services/.

    1. Service Description and Pricing: Links to a current description of the categories of Internet access service offered to residential and business Customers are available here, including pricing, expected and actual access speed and latency, and the suitability of the service for real-time applications.

      Latency is the time that a data packet takes to travel from one point to another on the Internet expressed in terms of round-trip time. The expected and actual round-trip latency – expressed in milliseconds (“ms”) – of the ProValue.Net Network is [less than 65ms] for all speed tiers. We may update our speed and latency estimates at any time. Several factors – including capacity constraints, network availability, environmental conditions, and Customer’s computer or device – may impact the actual speed and latency you experience.

      Residential and Business Internet and VoIP Plans:

      Fixed Wireless: https://provalue.net/fixed-wireless/
      Fiber Optics:      https://provalue.net/fiber-optics/
      VoIP Services:   https://provalue.net/voip/
      Pro Wi-Fi:           https://provalue.net/pro-wifi/


      Internet Service Broadband Facts Labels

      Fixed Wireless:            https://provalue.net/broadbandfacts/fwa/
      Fixed Wireless Ultra: https://provalue.net/broadbandfacts/fwa_ultra/
      mmWave:                      https://provalue.net/broadbandfacts/mmwave/
      Fiber Optics:                 https://provalue.net/broadbandfacts/fiber/


    2. Impact of Non-Broadband Internet Access Service Data Services (also known as “Specialized Services”): We do not offer data-related Specialized Services to Customers that will affect the last-mile capacity available for, and the performance of, our broadband Internet access Service offering. However, there may be a temporary slowing of Internet speed when using any of ProValue.Net’s broadband (multiple users) and VoIP services at the same time.

    3. Various Fees: We will assess the following fees for our Service, where applicable. Please see our Service Agreements and Website for pricing details

      1. Standard Installation Fee: $95
      2. Equipment Purchase Fee: Rates vary depending on type of equipment/use.
      3. Equipment Repair/Replacement Fee: [Up to $1500 per piece of equipment if not covered by Extended Service Plan - See https://provalue.net/extended-service-plan ]
      4. Late Fee: $15
      5. Equipment Pick-up Fee: $50 [Customer may return ProValue.Net equipment at no cost but fee applies if customer requests ProValue.Net technician to retrieve equipment
      6. Early Termination Fee: Remainder of contracted monthly plan selected by Customer if applicable.
      7. Reactivation Fee for Terminated Service Due to Non-Payment: $20 + payment in full of any outstanding balance, fees, and charges along with first-month service subscription fee
      8. ACH/Insufficient Funds Fee: $35

    4. Fees for Additional Services: A current description of the fees for additional network-related services can be found at https://provalue.net/professional-services/:

      1. Residential and Small Business Network Installation: https://provalue.net/professional-services/
      2. Wireless Point-to-Point Network Installation: https://provalue.net/professional-services/
      3. Ethernet or Fiber Cable Installation: https://provalue.net/professional-services/
      4. ProValue WebMail: Details available at: MagicMail Server: Login Page (provalue.net)
      5. Service call: [$125] (If not covered by Extended Service Plan)
      6. Standard Move Service Fee: [$95 - Additional charges may apply]
      7. Additional services may be available: Pricing may vary - contact ProValue.Net offices for estimates

    5. Network Speeds: ProValue.Net offers a standard range of download speeds to Residential and Business Fixed Wireless Customers ranging from 10 Mbps to 100 Mbps. Standard speeds over Fiber Optic Internet range from up to 200 Mbps to 1,000 Mbps. The ProValue.Net Network is designed to support these speeds to help ensure that every Customer receives the speeds to which they have subscribed. ProValue.Net, however, cannot guarantee speeds at all times, as there are many factors and conditions beyond ProValue.Net’s control that can affect Internet performance. Some of these external factors and conditions are:

      1. Performance of Subscriber computer and/or router
      2. Type of connection to Subscriber’s own equipment (i.e., Wi-Fi Router)
      3. Congestion of websites and services on Internet
      4. Website or service limiting speeds on the Internet
      5. Internet and equipment performance outside of the ProValue.Net Network


      The ProValue.Net Services are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.

    6. Acceptable Use: As set forth in the Service Agreements, all of ProValue.Net’s service offerings are subject to the Acceptable Use Policy (“AUP”) section of the Service Agreements, which we may from time to time establish or revise. The AUP is available here: https://provalue.net/acceptable-use.

    7. Privacy Policy: ProValue.Net’s current Privacy Policy is available here: https://provalue.net/privacy-policy/.

    8. Redress Options: ProValue.Net endeavors to respond to all Customer concerns and complaints in a timely and fair manner. We encourage Customers to contact us at (405) 624-6000, or support@provalue.net, or U.S. postal mail to discuss any complaints or concerns as they arise. Our postal address is:

      801 S. Main Street, Suite 1, Stillwater, OK 74074, Attention: Customer Service

    9. Disputes: The Master Service Agreement requires all disputes arising out of or related to the Service Agreements and the Service be brought in a federal or state court in the State of Oklahoma. You waive the rights to bring any claim, suit or proceeding more than one (1) year after the date the cause of action arose.

  3. FCC REQUIREMENTS AND COMPLAINT PROCESS

    The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website at: https://docs.fcc.gov/public/attachments/DOC-348261A1.pdf

    If a Customer believes that we are not in compliance with the FCC’s rules, the Customer may file an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/en-us.

  4. ADDITIONAL DISCLAIMERS

    This Open Internet Transparency Statement does not affect, alter or otherwise supersede the legal status of cooperative efforts by ProValue.Net that are designed to curtail copyright or trademark infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, our Customers and other end users. Furthermore, this Open Internet Transparency Statement does not prohibit us from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreements and Privacy Policy.