Privacy Policy

Professional Value Internet Services, LLC. Privacy Policy And Your California Privacy Rights

Professional Value Internet Services, LLC. (“ProValue.Net,” “us,” “we,” or “our”) know our customers (“Customers,” “you,” and “your”) and we value the privacy and security of Customer Personal Information. This Privacy Policy describes the types of Customer Personal Information collected, used, disclosed, retained, secured, and disposed of by us.

This Privacy Policy applies to visitors and users of ProValue.Net’s website, https://www.provalue.net (“Site”), and applicants, current and former residential and commercial/business customers of our high speed internet access services and VoIP services (individually, “Service” and collectively, “Services”) residing in the United States. All such visitors, users, applicants, current and former residential and commercial/business customers are collectively, “Customers” “you,” and “your.”

Any capitalized terms used herein shall have the same meaning as defined in the ProValue.Net Service Agreements.

By using ProValue.Net’s Site and Services, Customers consent to the data practices described in this Privacy Policy regarding the collection, use, disclosure, and disposal of your Personal Information. ProValue.Net’s Site and Services are designed and targeted to United States audiences and are governed by and operated in accordance with the laws of the U.S. If Customer is not a U.S. citizen or does not reside in the U.S., Customer voluntarily consents to the collection, transfer, use, disclosure and retention of Customer Personal Information in the U.S. Customer also agrees to waive any claims that may arise under Customer’s own national laws.

Your California Privacy Rights Under the Shine The Light Act

Generally, California residents that have a business relationship with ProValue.Net are entitled by the “Shine the Light Act” (“Act”) to ask for information identifying the categories of Personal Information that ProValue.Net shared with our Affiliates and/or other third parties for their marketing purposes the preceding year, and provide contact information for such Affiliates and/or third parties unless ProValue.Net meets certain exceptions in the Act. This Privacy Policy and Site meet those exceptions. Importantly, ProValue.Net does not target or knowingly provide Services to California residents, nor does ProValue.Net share Customer Personal Information with Affiliates or third parties for their own marketing purposes. If you are a person residing in California and you believe that you have an established business relationship with ProValue.Net and have questions regarding our policy regarding the Act, you must send your questions via email or postal mail following the instructions below.

ProValue.Net will not accept requests via the telephone or facsimile or respond to requests that are not labeled or sent properly, or do not have complete information.

  • For all requests: Include Customer’s full name, street address, city, state and zip code.
  • Email requests:Customer must state “Re: Your California Privacy Rights” in the subject line and send Customer email to privacy@provalue.net.
  • Via postal requests: Customer must send a letter to:

    ProValue.Net
    Attention: Your California Privacy Rights
    801 S Main Street, Suite 1
    Stillwater, OK 74074
  1. General Information
    When you use the Service, the Personal Information you voluntarily send and receive is transmitted over a wireless network, and may be subject to interception by unauthorized third parties. While ProValue.Net does take reasonable measures to reduce the risk that unauthorized third parties will intercept information you send and receive through the Service, ProValue.Net cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error free. ProValue.Net does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Customer is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to ProValue.Net. If ProValue.Net learns that ProValue.Net has collected Personal Information from a child under age 13, ProValue.Net will delete that information as quickly as possible to the extent technically feasible. If Customer believes that its child under age 13 may have provided Personal Information to us, please contact ProValue.Net at privacy@provalue.net.

  2. What types of information do we collect and how do we use this information?
    Personal Information
    Generally, Personal Information is information Customer provides to ProValue.Net voluntarily or passively through Customer’s use of the Services and/or Site, that identifies, relates to, describes, or could reasonably be linked directly or indirectly, with a particular consumer, household, computer or device. You may be required to provide certain Personal Information to us in order to register with ProValue.Net, to assist us in improving your Service or troubleshooting problems you experience with the Service, your computer or device, or otherwise improve your experience with the Service. For the purposes of this Privacy Policy, we also define Personal Information to include such information related to our commercial/business Customers and their end users.

    The following are the different ways and reasons we collect Customer Personal Information:

    Registration process, billing, and administration: Customer name, email address, phone number (wireless and wireline), billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. Personal Information also includes Customer Proprietary Network Information (“CPNI”) which is created by virtue of your relationship with ProValue.Net when you subscribe to our VoIP services or other telephony services. CPNI includes any information that relates to the VoIP services purchased (including specific calls you make and receive), quantity, technical configuration, type, destination, location, and amount of use of our VoIP service, such as call details, logs, and specifics regarding your VoIP account (such as billing information). Please note that by law, CPNI does not include a customer’s name, postal address, or telephone number. We will also use this same Personal Information for the installation, troubleshooting, maintenance of the Services, and servicing of equipment.

    Social Network Platforms: ProValue.Net utilizes social network platforms, such as: LinkedIn, Facebook, Instagram, Twitter, and YouTube. ProValue.Net however, does not associate any Personal Information gathered from these platforms with their ProValue.Net customer accounts. Personal Information gathered from these platforms are only used for ProValue.Net marketing purposes by ProValue.Net and its marketing agencies. No Personal Information gathered will be shared to unassociated third parties.

    Some forms of information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.

    Website Information, Use of Cookies and other Similar Tracking Technology: When you visit ProValue.Net’s Site, ProValue.Net will collect various types of information on ProValue.Net server logs from Customer’s browser or device, which may include Customer’s IP address, unique device identifier, "cookie” information, the type of browser and/or device you’re using to access the Service, and the page or feature Customer requested.

    “Cookies” and “web beacons” are text file identifiers ProValue.Net transfers to Customer’s browser or device that allow ProValue.Net to recognize Customer’s browser or device and tell ProValue.Net how and when pages and features on the ProValue.Net website are visited, by how many people, and other activity on the website. Customer can change the preferences on Customer’s browser or device to prevent or limit Customer’s device’s acceptance of cookies, web beacons or other similar technology, but this may prevent Customer from taking advantage of some of the features on the ProValue.Net website, or accessing certain functions and conveniences. If Customer clicks on a link to a third party website or service, such third party may also transmit cookies to Customer. Again, this Privacy Policy does not cover the use of cookies or other such tracking technology by any third parties, and ProValue.Net is not responsible for their privacy policies and practices.

    ProValue.Net also uses Personal Information and Non-Personal Information to enhance the ProValue.Net website and ProValue.Net Service offerings. For example, such information can tell us how often visitors use a particular feature of the ProValue.Net Site and which products and services are most interesting to current and potential customers, and ProValue.Net can use that knowledge to make the website useful and interesting to as many users as possible and to enhance and refine ProValue.Net’s Service offerings. We will continue to conduct analytics on our website performance; Customer may not opt-out of this use of cookies or other Personal Information or Non-Personal Information.

    Technology is improving every day and to improve ProValue.Net’s Services’ operation and function we may introduce new technologies and monitoring techniques without advance notice or consent from Customer. We may also use third party providers to conduct such internal analyses.

    Network Information: ProValue.Net also collects and stores Network Information, information about Customer access to, and use of, the ProValue.Net network, which may or may not be directly associated with or reasonably linked to a specific person, computer, or device. For example, ProValue.Net may collect and store information about the performance of the ProValue.Net Equipment installed on Customer property or at Customer’s premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer is transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the ProValue.Net Network.

    ProValue.Net may also aggregate Network Information from multiple customers and ProValue.Net will share such aggregated Non-Personal information about the overall performance of the ProValue.Net Service and the ProValue.Net Network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device.

  3. How Do We Use Network Information?

    We use Network Information to monitor and enhance the performance of the ProValue.Net Network. ProValue.Net will not monitor the content of the websites viewed or email communications as part of ProValue.Net’s standard network management.

    Generally, ProValue.Net will only monitor and preserve the following Network Information:
    • When Customer is using the Service;
    • How Customer is using the Service, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity;
    • The amount of data Customer is transmitting and receiving through the Service; and
    • General information regarding the performance of the ProValue.Net Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of ProValue.Net’s network.

    However, ProValue.Net reserves the right to, and may monitor, access, review and preserve any Network Information and/or content in the following situations:
    • In response to an inquiry from Customer or another Authorized User on Customer’s account regarding Customer or Authorized User’s use of the Service or problems Customer or Authorized User are experiencing using the Service;
    • If ProValue.Net has reason to believe Customer is using the Service in violation of Customer’s Service Agreement or any applicable statutes, rules, ordinances or regulations;
    • If ProValue.Net has reason to believe Customer’s use of the Service is negatively affecting other Customers; or
    • When ProValue.Net is required by law or legal process to do so, or when ProValue.Net in good faith believes that ProValue.Net is required by law or legal process to do so.

  4. How is Personal Information used for marketing and advertising purposes?

    ProValue.Net will use Personal Information to send you marketing and advertising messages related to our Service and website using your email address, postal address, or telephone number.

    Will ProValue.Net share your Personal Information?

    ProValue.Net will use Customer Personal Information to send marketing and advertising messages related to our own Services and Site using your email address, postal address, or telephone number (for voice, texts, automated, and pre-recorded calls).

    How is Personal Information used for marketing and advertising purposes?

    ProValue.Net may deliver marketing or advertising messages based on Customer visits to ProValue.Net’s Site, which will be general advertising or “Contextual Advertising,” which is advertising based on the subject matter or the content of the specific website page or subject matter.

    ProValue.Net may also send Customer “First Party Advertising,” which is advertising or marketing that is customized or personalized based on a history of Customer’s use of our Services (possibly combined with information from our Facebook page or other social network platforms). First Party Advertising is based solely on a combination of information ProValue.Net collects from Customer – not from Customer’s visits to other websites across the Internet. ProValue.Net may use CPNI for its own First Party Advertising for products/services a Customer has already purchased.

    We will need your consent before using CPNI for marketing or advertising unrelated services. Customer may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First Party Advertising, it will not be customized or personalized for Customer.

    ProValue.Net does not provide third party “Network Advertising,” which is advertising based on Customer’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers. Because ProValue.Net does not provide network ads, ProValue.Net does not recognize the “Do Not Track” settings on various Internet browsers. ProValue.Net does not engage or allow third parties to track you across the Internet and across time for advertising purposes.

  5. Links to Third Party Websites and Services

    The ProValue.Net Site and/or our LinkedIn, Facebook, Instagram (or other social networking platforms) may contain a variety of content and functionality and may provide links to other third party websites or online services. Despite such links, this Privacy Policy applies only to ProValue.Net and our Affiliates. The presence of a link does not constitute or imply ProValue.Net’s endorsement, recommendation, or sponsorship of the content, goods, services, business or privacy practices on such websites or online services. ProValue.Net encourages Customers to be aware and informed when Customers leave ProValue.Net’s Site and ProValue.Net’s social networking platforms.

  6. Do We Disclose Customer Personal Information to Third Parties?

    Customer’s Personal Information will only be disclosed to third parties (including ProValue.Net’s Affiliates) as listed in this Privacy Policy, and if ProValue.Net has received your consent at the time ProValue.Net collects your Personal Information or prior to disclosure of any Personal Information. ProValue.Net reserves the right to fully use, disclose and process any non-Personal Information collected from Customer in any manner as well as any information Customer makes public via ProValue.Net Services or Site.

    ProValue.Net may share your Personal information with to our Affiliates and Resellers and with other third parties as described in this section for the following reasons:
    • To Our Operational Service Providers: ProValue.Net contracts with other companies and people to perform tasks or services on our behalf and need to share Customer Personal Information to provide products or services to Customers. For example, we may use a payment processing company to receive and process Customer’s ACH or credit card transactions for ProValue.Net, or we may contract with third parties to assist us in optimizing our network. Unless ProValue.Net tells Customer differently, we do not grant Operational Service Providers any right to use the Personal Information we share with them beyond what is necessary to assist ProValue.Net.
    • For Business Transfers/Restructuring: ProValue.Net may choose to buy or sell assets, or ProValue.Net may sell assets or be sold. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if ProValue.Net (or ProValue.Net’s assets) are acquired, or ProValue.Net goes out of business, enters bankruptcy, or goes through some other change of control, including restructuring, re-organization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
    • For Protection of ProValue.Net, and our Employees, Operational Service Providers, Users and Customers and Public Safety: ProValue.Net reserves the right to access, read, preserve, and disclose any Personal Information ProValue.Net has access to if we believe doing so will implement and/or enforce the Service Agreement, Website Terms of Use Agreement, Privacy Policy or any legal document; protect our Network(s), website(s), and company assets; protect the interests, rights, property, and/or safety of ProValue.Net, our employees, Operations Service Providers, Users and Customers, agents, representatives, third party licensors or suppliers, or the general public.
    • When Required by Law or in Response to Legal Process: ProValue.Net reserves the right to access, read, preserve, and disclose any Personal Information when ProValue.Net is required by law or legal process to do so, or if ProValue.Net has a good faith belief that we are required by law or legal process to do so.

  7. How Do We Protect Customer Personal Information?

    ProValue.Net endeavors to protect the privacy of Customer’s account and other Personal Information using reasonable administrative, technical and physical security measures. However, ProValue.Net cannot and does not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time.

    Customer’s account is protected by a User ID and password for your privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to your computer, tablet or device and browser by signing off after you have finished accessing your account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of ProValue.Net’s Services via Customer’s username and password.

    Additionally, if Customer contacts ProValue.Net via Site, telephone or in person, ProValue.Net will ask Customer for verification of Customer’s identification and account. ProValue.net prohibits the release of CPNI based upon a customer-initiated telephone call except under the following three (3) circumstances.
    • When the customer has provided a password or answer to a security question on file.
    • When the information requested by the customer is to be sent to the customer’s address of record.
    • When ProValue.net calls the customer’s telephone number of record and discusses the information with the party initially identified by customer when service was initiated.


    ProValue.Net will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from ProValue.Net or someone that claims they are with ProValue.Net please contact our Administrator immediately: abuse@provalue.net.

    For ProValue.Net’s IT Support Services as detailed in our Services Agreement, the code that allows ProValue.Net to access Customer’s computer desktop to help you resolve technical problems is limited only for that specific session. ProValue.Net is not able to access Customer’s computer without Customer’s knowledge, affirmative consent and involvement.

  8. What Disclosure Choices Do Customers Have?

    Customer can always choose not to disclose Personal Information to ProValue.Net; however, certain Personal Information is necessary for ProValue.Net to provide the Service to Customer. Customer may opt out of sharing Personal Information with our Affiliates for marketing or advertising purposes, but not for business or operational purposes.

    Customer may opt out of email marketing and advertising from ProValue.Net by using the “Unsubscribe” mechanism in each email. Before ProValue.Net sends you a text for any reason, or sends Customer a pre-recorded call that contains advertising or marketing information, ProValue.Net will secure Customer’s prior express consent which can be given via a voice recording, email, text message, postal mail, or telephone key press.

    Non-telemarketing pre-recorded calls do not require Customer’s prior express consent in writing unless they are sent to a wireless device. Customer understands, acknowledges and agrees that such texts and pre-recorded telemarketing calls may be sent using an autodialer and are not conditioned on your purchase of the Service. Customer may opt out of receiving text messages any time by replying “STOP” or “UNSUBSCRIBE” to the text message. Customer may opt out of receiving pre-recorded calls by the opt-out instructions in the call.

    Customer can also request to be added to ProValue.Net’s company-specific Do Not Call list to opt-out of advertising and marketing calls of all types. However, Customer will continue to receive calls related to debt-collection and Customer’s current Service. Customer may also opt-out of First Party Advertising, but not Contextual Advertising, as detailed in the “Use of Personal Information for Marketing or Advertising Purposes” section above.

    Customer may not opt-out of ProValue.Net’s use of cookies or other similar technology, or use of Customer’s Personal Information and Non-Personal Information for ProValue.Net’s internal analytics used to monitor activity on ProValue.Net’s website, measure ProValue.Net’s Service performance, or to operate and protect the ProValue.Net Network.

  9. What Personal Information Can Customers Access, Modify and/or Delete?

    Generally, Customer may access the following Personal Information in Customer’s account:
    • Full name
    • Username and password
    • Email address
    • Telephone number
    • Billing and Service address
    • Account and billing information


    By contacting ProValue.Net at billing@provalue.net, or through any online access portal and/or via telephone, ProValue.Net may enable Customers to view, access and modify Customer account settings, and in some cases, edit or delete the Personal Information listed above. ProValue.Net will retain historic email, billing and/or Service addresses for security and verification purposes and Customers may not delete such information even after the subscription expires or terminates. ProValue.Net will retain PI for a minimum period of 5 years after subscription expires or terminates.

    Existing Customers may not delete any Personal Information because such information is necessary to provide and bill for the Services; Customers may only update or modify the following Personal Information: Email, Telephone, and Payment Information.

    ProValue.Net may use any aggregated data derived from Customer’s Personal Information but not in a manner that would identify Customer personally. ProValue.Net may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer a ProValue.Net customer as required by ProValue.Net’s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change if required by law. If Customer has any questions about viewing or updating information ProValue.Net has on file about Customer, please contact ProValue.Net at privacy@provalue.net.

  10. Will this Privacy Policy Ever Change?

    Yes, ProValue.Net is constantly working to improve the Service, so ProValue.Net will need to update this Privacy Policy from time to time as ProValue.Net’s business practices change and service offerings increase, and/or there are changes in local, state or federal laws. Additionally, ProValue.Net will also make stylistic, organizational and/or grammatical changes to present ProValue.Net’s privacy practices in a user friendly easy to read manner. ProValue.Net will alert Customers to any such changes by placing a notice on ProValue.Net’s Site and App with the effective date of the revised Privacy Policy, and/or by sending Customers an email, or by some other means to the extent required by law. Please note that if Customers have not provided ProValue.Net with Customer’s email address or Customer has not updated Customer’s contact information, those legal notices will still govern Customer use of the Service, and Customer is still responsible for reading and understanding all notices posted on ProValue.Net’s website. Customer’s continued use of the Service or website after notice of any changes have been provided will indicate Customer’s acceptance of such changes, except where further steps are required by applicable law.

    Use of Customer’s Personal Information is primarily governed by the Privacy Policy in effect at the time Customer subscribed to the Service or visited the ProValue.Net website. If ProValue.Net elects to use or to disclose Personal Information that identifies ProValue.Net as an individual in a manner that is materially different than that stated in the Privacy Policy in effect at the time Customer subscribed to the Service or visited the ProValue.Net Site, ProValue.Net will provide Customer with an opportunity to consent to such use or disclosure. Depending on the circumstances, that consent may include an opt-out.

  11. WHAT IF YOU HAVE QUESTIONS OR COMMENTS ABOUT THIS PRIVACY POLICY?

    If you have any questions or concerns regarding ProValue.Net’s privacy practices and policies, please contact ProValue.Net at billing@provalue.net.